Privacy Policy

ZipGripGo Food Delivery ("ZipGripGo", "we", "our", or "us") operates a food delivery platform in Gangtok, Sikkim. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and website.

1. Information We Collect

Personal Information

• Name
• Phone number
• Email address
• Delivery address

Location Information

• Precise location (used for delivery tracking and address detection)

Payment Information

Payments are processed securely via Razorpay. ZipGripGo does not store full card or UPI details on its servers.

Device & Technical Information

• Device identifiers
• IP address
• Operating system
• App version

App Activity

• Order history
• Search activity
• App interactions

2. Third-Party Services Used

Razorpay (Payment Processing)

Payments are processed via Razorpay. Razorpay may collect financial and device-related data in accordance with their own privacy policy.

Google Maps SDK

We use Google Maps SDK to provide map services, address selection, and live delivery tracking. Google may collect location and device data as governed by Google’s Privacy Policy.

Firebase Cloud Messaging (FCM)

We use Firebase Cloud Messaging to send order updates, promotional notifications, and service alerts. FCM may collect device identifiers to enable push notifications.

We do not sell personal data to third parties.

3. How We Use Your Information

• To process and deliver food orders
• To provide real-time order tracking
• To process payments securely
• To send push notifications and order updates
• To provide customer support
• To prevent fraud and enhance security

4. Data Security

All data is transmitted using secure HTTPS encryption. We implement reasonable security safeguards to protect your information.

5. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

6. Your Rights

You may request access, correction, or deletion of your data by contacting us at:

[support@zipgripgo.in]

7. Google Play Data Safety Disclosure

In compliance with Google Play Data Safety requirements, we disclose the following:

Data Collected

• Personal Information (Name, Phone, Email, Address)
• Precise Location
• Financial Information (via Razorpay)
• Device Identifiers
• App Activity

Purpose of Collection

• App functionality
• Order processing
• Account management
• Customer support
• Fraud prevention and security

Data Sharing

• Restaurants (order fulfillment)
• Delivery partners (delivery execution)
• Razorpay (payment processing)
• Google services (Maps SDK and FCM functionality)

All sensitive data is encrypted in transit. Users may request account deletion by contacting us.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

9. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

10. Contact Us

ZipGripGo Food Delivery
Gangtok, Sikkim, India
Email: [support@zipgripgo.in]
Phone: [+91-9024461012]